Darrell Clack

Member since Apr 2020

Request 30 min free trial

Details

Key area of interest

English

Keywords

Tutor

My background

Trilingual, Native like fluency in English and Greek and basic proficiency in Spanish.
• Excellent working knowledge of MS Word, Excel and PowerPoint
• Excellent writing, grammar, and proofreading skills
• Managed various teams of 6 across the UK for leading national charity.
• Received an all-round best fundraiser award for the years ’15, ’16, ’17, ’18.
• Student rep for the Linguistics Department at Kingston University 2015-2016
• Awarded Distinction in grade 8 singing.

Experience

2018-2020 – Customer Support Technician for Sykes
• Worked alongside a multilingual workforce – representing a prominent company on the forefront of video games technology – successfully assisting clients around the world including Australia and New Zealand.
• Assisted the team manager in the training of employees to create efficient and economical customer service providers.
• Maintained and surpassed various ‘Key Performance Indicators’ ensuring every client of Sykes could receive a technical solution smoothly and affectively.
2014-2018 - Senior Team Leader for Marie Curie Terminal Care.
• Able to work under pressure and successfully deal with competing demands while maintaining complete professionalism.
• In charge of various teams in the London area. Proven strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately
• Assisted the London manager in representing the charity in various cities such as Manchester, Liverpool and London. Assisted in the training of employees and the management of them to create efficient and economical fundraisers.
2016-2017 - Private English Tutor.
• • •
2016-2017- Disabled Support Worker.
• Managing a case load of clients.
• Supporting confidentiality.
• Providing emotional and physical support.
• Employing effective note-taking skills.